HORTŪS policy
we strive to create a relaxing and soothing experience for all of our guests. please kindly refrain from speaking on your mobile phones.
personal items
HORTŪS is not responsible for any personal items that are lost or misplaced. any items left at the studio for more than 14 days will be donated to the good will.
appointments
we always welcome walk-ins but encourage our guests to make an appointment so we can better accommodate scheduling needs and minimize wait time. we do require a valid credit card to hold your appointment and Please note appointments are not booked unless they are acknowledged and confirmed.
cancellation policy
appointments for two or less guests require 24 hour advance notice for cancellation. 50% of total service cost will be charged for less than 24 hours notice and 100% of total cost for cancellations within 8 hours of a scheduled appointment or no shows. for parties of 3-4 will require a minimum of 48 hours for cancellation/changes, less than 48 hours, 50% of total cost will be charged and no shows/cancellation within 12 hours of a scheduled appointment(s), 100% of the total service cost. For parties of 4 guests or more will require minimum of 1week for any changes or cancellation or the client will be responsible for 100% of the total cost of services for the group. We will require 50% deposit for group bookings. thank you.
by booking an appointment(s) at hortus, the client agrees to all terms and conditions of our appointment and cancellation policies. Thank you.
gift certificates
gift certificates are available. please contact us for more information.
payments
we accept visa, master card, discover, american express and cash.